Our Services

What services do you offer?

We provide comprehensive web solutions including custom web design, web development, e-commerce solutions, website maintenance, and digital strategy consulting. We specialise in creating modern, responsive websites tailored specifically for South African businesses.

Do you work with small businesses or only large companies?

We work with businesses of all sizes! Whether you’re a startup, SME, or established enterprise, we tailor our services to fit your budget and goals. We understand the unique challenges South African businesses face and offer flexible solutions.

What’s the difference between web design and web development?

Web design focuses on the visual aspects, how your website looks, the layout, colours, and user experience. Web development is the technical side, coding, functionality, and making everything work smoothly. We handle both to deliver a complete solution.

Do you offer e-commerce solutions?

Yes! We build fully functional online stores with payment gateway integration (including South African payment options like PayFast, Yoco, and Ikhokha), inventory management, and secure checkout processes.

What’s included in your strategy consulting service?

Our strategy consulting helps you define your digital goals, understand your target audience, plan your online presence, and develop a roadmap for growth. We cover user experience strategy, content planning, SEO strategy, and conversion optimisation.

Pricing & Timeline

How much does a website cost?

Website costs vary based on complexity, features, and your specific needs. We provide detailed quotes after understanding your requirements.

Do you offer payment plans?

Yes! We offer flexible payment arrangements, including deposit-and-milestone payments or monthly payment plans for qualifying projects.

How long does it take to build a website?

A typical business website takes 4 weeks from start to launch. This includes design, development, content integration, and testing. E-commerce sites or more complex projects may take 8-12 weeks. We’ll give you a detailed timeline during our initial consultation.

Are there any ongoing costs after the website is built?

Yes, websites require hosting, domain renewal, and platform or website builders. We can also provide ongoing maintenance and support packages if needed.

What’s included in the quoted price?

Our quotes typically include design mockups, development, mobile responsiveness, basic SEO setup, contact forms, Google Analytics integration, and initial training. We’re always transparent about what’s included and any additional costs.

Process 

What’s your website development process?

We follow a structured process: Discovery & Strategy → Design Concepts → Client Feedback → Development → Content Integration → Testing → Launch → Training. We keep you involved at every stage and ensure you’re happy before moving forward.

How involved do I need to be in the process?

We need your input during the discovery phase, design approval, content provision, and final review. We make it easy with clear briefs and scheduled check-ins.

What do I need to provide?

You’ll need to provide your logo, brand colours (if you have them), content (text and images), and feedback during the design phase. Don’t worry if you don’t have everything,we can help with content creation and sourcing quality stock images.

Can I see examples of your previous work?

Absolutely! Check out our portfolio on the website to see projects we’ve completed for South African businesses across various industries.

Do you provide training on how to use my new website?

Yes! We provide comprehensive training on how to update content, add images, create blog posts, and manage your website. We also provide video tutorials and documentation you can refer back to.

 

South African Focus

Why should I choose a local South African web developer?

Working with a local developer means we understand the South African market, time zones align for easier communication, we know local payment gateways and regulations, and you’re supporting local business. 

Do you integrate South African payment gateways?

Yes! We have experience integrating PayFast, Yoco, Paystack, and other local payment solutions. We ensure your customers can pay using their preferred South African methods.

Can you help with POPIA compliance?

Absolutely. We ensure your website includes proper privacy policies, cookie notices, and data collection consent mechanisms to comply with the Protection of Personal Information Act (POPIA).

 

Technical Questions

Will my website work on mobile phones?

Yes! All our websites are fully responsive, meaning they automatically adapt to look great on smartphones, tablets, and desktops. With most South Africans browsing on mobile, this is essential.

What platform do you build websites on?

We work with various platforms including WordPress, Shopify, and custom solutions depending on your needs. We’ll recommend the best platform based on your goals, budget, and technical comfort level.

Will my website be SEO-friendly?

Yes! We build SEO best practices into every website, including proper heading structure, meta tags, fast loading speeds, mobile optimisation, and clean code. We also offer ongoing SEO services if you want to rank higher in search results.

Can I update the website myself after it’s built?

Absolutely! We build websites with user-friendly content management systems so you can make updates yourself. We provide full training, and if you ever need help, we’re just an email or call away.

What about website security?

Security is a priority. We include SSL certificates, regular security updates, secure hosting, spam protection, and backup systems. We can also provide ongoing security monitoring and maintenance.

Will my website be fast?

Yes! We optimise images, use clean code, implement caching, and choose quality hosting providers to ensure your website loads quickly

 

After Launch

Do you provide website hosting?

We can arrange hosting for you with reliable providers, or we can work with your existing hosting. We recommend hosting solutions that work well in South Africa with local data centres when possible.

What if I need changes after the website launches?

We offer post-launch support! Minor tweaks are often included in the first month. For ongoing changes, we offer maintenance packages or hourly rates for ad-hoc updates.

Can you help with digital marketing after my site is live?

While our primary focus is web design and development, we can provide guidance on digital marketing strategy and recommend trusted partners for services like Google Ads, social media marketing, and email campaigns.

Do you offer website maintenance packages?

Yes! We offer monthly maintenance packages that include updates, backups, security monitoring, content updates, and technical support. 

What happens if something breaks on my website?

We provide warranty support for the first 30 days after launch for any bugs or technical issues. After that, we’re available for support either through maintenance packages or on an hourly basis.

Resources

Do you offer free resources to help me learn?

Yes! We provide free guides and YouTube tutorials covering topics specifically for SOuth African businesses. Check out our resources section and subscribe to our YouTube channel.

What topics do your guides cover?

Our guides cover website platform summaries, payment gateway options, Whatsapp business for South Africans to name a few. All specifically relevant for South African businesses.

Can I DIY my website using your tutorials?

Absolutely! Our tutorials are designed to help you understand the process and even build your own website if you prefer. If you get stuck or decide you’d rather have professionals handle it, we’re here to help.

How often do you release new content?

We regularly publish new guides and tutorials based on common questions and emerging trends. Subscribe to our YouTube channel and join our mailing list to stay updated.

Getting Started

How do I get started?

Simply contact us through our website form, email, or phone. We’ll schedule a free consultation to discuss your needs, goals, and budget. No obligation, just a friendly chat about how we can help.

Do you offer free consultations?

Yes! We offer a free initial consultation where we discuss your project, answer your questions, and provide honest advice, even if you’re not ready to start immediately.

What if I’m not sure what I need?

That’s completely normal! During our consultation, we’ll ask questions about your business, goals, and challenges to help determine the best solution for you. We’re here to guide you through the process.

Do you work with clients outside of South Africa?

While we focus primarily on South African businesses, we’re happy to work with international clients.

What if I already have a website that needs updating?

We offer website redesign and improvement services! Whether you need a complete overhaul or just want to modernise certain aspects, we can help breathe new life into your existing site.

 

Still Have Questions?

If you didn’t find the answer you’re looking for, we’re here to help! Contact us directly and we’ll get back to you promptly. We love talking about websites and helping South African businesses succeed online.

Contact Us:

• Email: vic@webstitchdesign.com
• Phone: +2782 568 8800
• Business Hours: Monday-Friday, 8am-5pm SAST