This step-by-step guide shows South African business owners how to set up WhatsApp Business to take orders, accept payments, and manage customer communication with ease. Based on my popular micro course, this guide is designed to offer a high-level summary of each step in order to be easy to follow.

This guide gives you a brief overview of how to:

Set up your WhatsApp Business profile
Add a product catalogue and link to your website or store
Get paid via a payment link
Manage orders from start to finish
Use labels and quick replies to stay organised
Create broadcast lists to reach more customers and stay top-of-mind